Help Center

Its easy, Follow this link https://planet54.com/account/register  and complete it by filling out your information and your account will be create. You will then receive an email confirmation that your account has been created.

Its really simple, Have a look at our how to shop page here

We have a number of payment methods available to shop at Planet54.com, Click here to see all the payment methods available

There is no minimum spend at Planet54, We do offer free shipping over orders to the value of R400 on Fashion only.

https://planet54.com/account/login You will also need a South African bank account and a delivery address

5-7 working days from order confirmation of order, excluding special promotion events where delivery can be extended to 10-15 working days.

While Planet54 endeavors at all times to adhere to previously stated delivery times and schedules of 7 working days, during promotions and special sale events  delivery times and schedules may be varied due to the influx of customer orders. During such promotions and promotional events, delivery of goods shall be 10 to 15 working days from date of confirmation of order but may be delivered before such time. Deliveries may be delayed due to force majeur, logistical, promotional and other considerations. Where stock is sold out due to the above factors, Planet54 shall endeavour to assist customers by offering similar goods or products or store credit in lieu of such shortages. Planet54 reserves the rights to disable all discount codes for 3rd party promotions, month end sales and special promotions.

Its easy, Click into your account, Find your order number under the order history Tab and click on the your order number you wish to Track, There are 4 order status’s on the tracking bar

      1. Order Received At Planet54
We have successfully received your order and it is currently in our Warehouse for picking
2. Collected By Courier
The order has been picked, packed and our designated transport company has collected it from our warehouse.
3. Out For Delivery
Your order has now left the transport companies warehouse and it is on route to be delivered to you.
4. Order Delivered
Your order has been successfully delivered

Your parcel will be delivered by one of our designated Courier Companies. You will receive an sms on the day of delivery

No we unfortunately do not have this at the moment but it will be available very soon

No, unfortunately we do not have a facility to allow collection at our warehouse, But you may collect from our delivery points. This is subject to delivery and the days for collection may vary.

No, We deliver strictly on weekdays between 8am – 5pm

The delivery fee is R100 in South Africa

You will receive an order confirmation email sent to you confirming the order that has been placed successfully

Please email help@planet54.com and we will change your shipping address for your current order, However please note that if it has already been dispatched then there may be additional changes and delays to the order at the customers expense.

There is a icon on the top right hand side of your screen, Click this and your shopping cart will pop up

Once you have your shopping cart open, Click on the x next to the product and it will be removed from your basket

1.      On our email newsletter there is an unsubscribe link at the bottom of the email, click on this and complete the instructions and you will receive an unsubscribe confirmation

In order to cancel your order, the account holder will need to email help@planet54.com complete with your order information. We will confirm whether the order is cancelled. If the order has already been shipped. The costs and delays are at the customers responsibility

Yes sure you can, only if your order has not left our warehouse. Please email help@planet54.com. There will be delays in delivery for all orders that are amended

       Please email help@planet54.com with your order number and the items you wish to remove. Please note that this may cause some delays in your order being dispatched.

No they are not, they are only reserved and confirmed once you receive your order confirmation email after placing your order online

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We wish all our customers a happy and prosperous festive season

During this period, Planet54 Head Office will be closing on the 23rd Dec and is scheduled to reopen on the 8th Jan 2020.

All refunds & returns will be attended to in the new year should you require a refund during the above mentioned period.

Support services will also be offline, however help desk emails will be managed on a timely bases.

We thank you for your understanding and wish you well over the holidays.

No, all orders must be placed via our online portal

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It depends if there is more stock available, Please email help@planet54.com with the details of the product you request

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Send an email to eretailer@planet54.com advising on your interest in the program and an agent will be assigned to you to advise further.

You are required to have an account history with us to a minimum of 3-5 separate orders

Yes,you can

You will place the order’s with us directly online and we will deliver to your client(s) nationwide

Yes, you can

No, you do not (how much you spend and what you buy is entirely up to you)

We do not sell at wholesale prices

You will add your mark-up on the price displayed on the website(the percentage is entirely up to you)

We do offer our high order re-sellers a unique discount code that they can always use-we will review your account regularly

All products are available this excludes our “Premium range” such as Hugo Boss, Juicy Couture, Diesel, Aigner, Billini, Grays, Lyle & Scott and True Religion 

Yes,once approved all Planet54 Branding and Packaging be removed 

Yes you may,please arrange with us prior as you will need to have this delivered to our warehouse

24/48 hours

Delivery is free for order’s valued at R400 or more there is however a R60 charge for order’s valued at less than R400