Help Center

Its easy, Follow this link https://planet54.com/account/register  and complete it by filling out your information and your account will be create. You will then receive an email confirmation that your account has been created.

We have a number of payment methods available to shop at Planet54.com, Click here to see all the payment methods available

https://planet54.com/account/login You will also need a South African bank account and a delivery address

5-7 working days from order confirmation of order, excluding special promotion events where delivery can be extended to 10-15 working days.

While Planet54 endeavors at all times to adhere to previously stated delivery times and schedules of 7 working days, during promotions and special sale events  delivery times and schedules may be varied due to the influx of customer orders. During such promotions and promotional events, delivery of goods shall be 10 to 15 working days from date of confirmation of order but may be delivered before such time. Deliveries may be delayed due to force majeur, logistical, promotional and other considerations. Where stock is sold out due to the above factors, Planet54 shall endeavour to assist customers by offering similar goods or products or store credit in lieu of such shortages. Planet54 reserves the rights to disable all discount codes for 3rd party promotions, month end sales and special promotions.

Its easy, Click into your account, Find your order number under the order history Tab and click on the your order number you wish to Track, There are 4 order status’s on the tracking bar

      1. Order Received At Planet54
We have successfully received your order and it is currently in our Warehouse for picking
2. Collected By Courier
The order has been picked, packed and our designated transport company has collected it from our warehouse.
3. Out For Delivery
Your order has now left the transport companies warehouse and it is on route to be delivered to you.
4. Order Delivered
Your order has been successfully delivered

You will receive an order confirmation email sent to you confirming the order that has been placed successfully

Please email help@planet54.com and we will change your shipping address for your current order, However please note that if it has already been dispatched then there may be additional changes and delays to the order at the customers expense.

There is a icon on the top right hand side of your screen, Click this and your shopping cart will pop up

Once you have your shopping cart open, Click on the x next to the product and it will be removed from your basket

1.      On our email newsletter there is an unsubscribe link at the bottom of the email, click on this and complete the instructions and you will receive an unsubscribe confirmation

Unfortunately once an order has already been confirmed are you unable to add items to the order you will required be to place a new order.

       Please email help@planet54.com with your order number and the items you wish to remove. Please note that this may cause some delays in your order being dispatched.

.

We wish all our customers a happy and prosperous festive season

During this period, Planet54 Head Office will be closing on the 23rd Dec and is scheduled to reopen on the 8th Jan 2020.

All refunds & returns will be attended to in the new year should you require a refund during the above mentioned period.

Support services will also be offline, however help desk emails will be managed on a timely bases.

We thank you for your understanding and wish you well over the holidays.

.

.

No it will not as the options available include promoting Planet54 as your supplier.

Delivery is free for all fashion order’s valued at R400 or more,there is however a R100 delivery charge for order’s valued at less than R400