Frequently asked questions

1.
How do you shop online?

Its easy, please see how our to shop page by clicking here - "How To Shop"

2.
How long will my order take to arrive?

+ 7 working days from order confirmation of order, excluding special promotion events where delivery can be extended to 10-15 working days.

3.
How can i pay for my order?

We offer many payment options, please see our link by clicking here "Payment Method".

4.
How much is delivery charges?

Delivery is FREE for orders over R350, any order under R350 is R50 additional delivery charges.

5.
What is the Planet54.com return policy?

Refer to the return policy link by clicking here "Return Policy"

6.
How do I return a product to Planet54.com?

Please see our return process by clicking on the link here "Return Process"

7.
I just cancelled/returned or exchanged my order. When will I receive my request?

Within 7-14 working days from request and return validated in our warehouse

8.
Is it safe to shop online using my debit card or credit card?

Yes, please see our 'PRIVACY POLICY' link below

9.
Is my personal information secure?

Yes, please see our  'PRIVACY POLICY' link below

10.
My payment failed while making a purchase. What should I do?

Please ensure that you have used your correct personal details and card information. If the problem persists, contact one of our consultants for further assistance. Please ensure that your bank account is activated for Internet Banking

11.
Are there any hidden charges when I make a purchase on Planet54.com?

All our product prices include VAT and delivery charges only where applicable

12.
What are the benefits when I create an account?

You get exclusive access to “members only” sales and new products and arrivals updates

 

30% Sign up and get your 30% off gift voucherOff

Africa's fastest growing online store
No minimum spend. Valid for full priced products.

T's &C's Apply