HELP DESK

1. My payment failed?
You will need be registered for online banking to pay online, please check with your banking service provider if you are registered

2. How Can I Track My Order?
Email us at help@planet54.com and quote the order number.
3. How long will my order take to arrive?
5-7 working days from order confirmation of order, excluding special promotion events where delivery can be extended to 7-10 working days.
4. I have placed an order but it does not appear in the 'YOUR ACCOUNT' section?
Go to your account and click on the 'CHECKOUT' tab to view all items in your shopping cart
5. What is the Planet54.com return policy?
Refer to the 'RETURNS POLICY' link below
6. How do I return a product to Planet54.com?
Call one of our friendly consultants who are ready to assist you with the return process, which you can view on the 'RETURN PROCESS' link below
7. How do I check the status for my returned order?
Refer to the 'MY RETURNS' tab in 'YOUR ACCOUNT' page
8. I just cancelled/returned my order. When will I receive my refund?
Within 7-14 working days from request and return validated
9. Is it safe to shop online using my debit card or credit card?
Yes, please see our 'PRIVACY POLICY' link below
10. Is my personal information secure?
Yes, please see our  'PRIVACY POLICY' link below
11. My payment failed while making a purchase. What should I do?
Please ensure that you have used your correct personal details and card information. If the problem persists, contact one of our consultants for further assistance. Please ensure that your bank account is activated for Internet Banking
12. Are there any hidden charges when I make a purchase on Planet54.com?
All our product prices include VAT and delivery charges only where applicable
13. How do I determine the correct size for me?
Please refer to the 'SIZE GUIDE' tab to help you best determine the perfect fit for you. Alternatively, contact one of our consultants for further assistance
14. What are the benefits when I create an account?
You get exclusive access to “members only” sales and new products and arrivals updates
15. For how long can I hold the products in my cart?
For a maximum of 1 day, but this does not secure your items

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