PAYMENT METHODS
Accepted Payment Methods
Planet 54 reserves the right to obtain validation of the User’s payment details before delivery of the Goods. Once payment has been made for an order, the Order remains valid as an offer until Planet 54 issues a Confirmation of Order or a notice revoking the Order as the case may be. All goods shall remain the sole property of Planet 54 until payment has been effected in full by the User. Once payment has been effected a valid sale shall have been concluded encompassing an offer by Planet 54 and acceptance by the User. Planet 54 offers the following methods of payment in completion of your transaction:
Payment via Credit and Debit Cards (Payfast)
Please ensure you are activated for internet banking with your bank
Planet54.com accepts Credit Card and Debit or Cheque card payment via Visa and MasterCard only. These transactions shall be secure by means of our designated service provider, who shall ensure that your information is kept secure, that the correct amounts are debited and that your information is not disclosed without authorization or leaked, changed or misused. Should you have any concerns related to your card payment you are to contact us immediately via our designated customer service channels below. The User warrants that he/she is in possession of sufficient funds to complete the transaction and shall be liable for any additional service charges should the transaction be rejected.
Payment via Online EFT Method (Payfast)
Please ensure you are activated for internet banking with your bank
Planet54.com accepts instand EFT payment via Payfast. These transactions shall be secure by means of our designated service provider, who shall ensure that your information is kept secure, that the correct amounts are debited and that your information is not disclosed without authorization or leaked, changed or misused. Should you have any concerns related to your card payment you are to contact us immediately via our designated customer service channels below. The User warrants that he/she is in possession of sufficient funds to complete the transaction and shall be liable for any additional service charges should the transaction be rejected.
Payment via Electronic Funds Transfer (E.F.T)
Please see below process for EFT and Bank Deposits
Planet54.com shall accept payment of funds at its sole and exclusive discretion via electronic funds transfer which requires the User to transfer funds directly from his/her bank account into Planet54.com’s account through electronic banking systems. If this method is available the User will be redirected to Planet54.com’s secure payment gateway and asked to required to select his/her bank. The details for the EFT payment will then be displayed, along with instructions regarding references and details of payment. All EFT payments shall require proof of payment to be sent to our designated EFT payments email address before the order is processed. Should the proof of payment not be received, Planet54.com reserves the right to request same and/or within a reasonable time cancel the transaction. Planet54.com reserves the right to charge any additional banking or service fees which may be incurred by means of this payment method.
EFT/Cash Deposit Process (South Africa Only)
Please see below detailed process before making any deposits into Planet54's direct account. Please note doing a direct deposit into our account is not confirmation of an order.
- Customer makes payment into the Planet54 bank account to the value of their order as provided below and sends proof of payment to help@planet54.com with all there information.
- Funds take up to 7 working days to reflect
- Reference on the bank deposit must be the customer email address
- All prices are subject to time that the deposit reflects into our account and may vary accordingly.
- Planet54 cannot guarantee the availability of stock when transactions are done with Bank Deposit or Manual EFT Payment methods
- Please ensure to add shipping charges when completing payment for delivery within South Africa.
- Any payments made from foreign countries, please ensure that the transport charges are included when making payment
- Please email proof of payment to help@planet54.com
- Once the funds have reflected into our bank account we will then issue you with store credit gift card to the value of your deposit
Click here for Store Credit Procedure - You will be sent an email with your store credit gift card
- Click the "View Store Credit" button and a unique code will be in your store credit card.
- You will then use this gift card number at your checkout screen in the Gift Card or Discount Code box and the value will be deducted from your order.
- Please note that stock is not reserved once payment is done, It is only reserved once you have done the payment with the store credit that has been issued.
- Any cancellation of orders or refunds done via Cash or EFT Direct Deposit will take 7-14 working days to reflect back into the your account.
- The order is only confirmed once you complete the order with the store credit issued and you receive an order confirmation from Planet54
Bank Deposit Details
Account Name: Planet54
Bank Name: FNB
Account Type: Cheque Account
Account Number: 62608046357
Branch Name: Commercial Account Services
Branch Number: 210554
Swift Code: FIRNZ AJJ (International Payments)
Reference: email address
All payments must be cleared before an order is finalised.
Where the consumer elects to pay via eft or cash deposit, the following terms shall apply:
5.3.2 All payments must be cleared in our designated bank account before store credit is issued.
5.3.3 Where the consumer elects to pay via eft or cash deposit, the following terms shall apply:
- The store credit will be issued only once the payment amounts clear in Planet 54’s banking account.
- The consumer may be liable for payment of a R 100.00 surcharge for the cash payment fees.
Zapper Payment Method
This payment portal is only applicable to customer who have downloaded and activated the Zapper Application
1. Complete the payment option by selecting Pay with Zapper
2. You will be transported to the secure Zapper payment portal screen
3. A bar coded screen will appear to confirm the amount
4. Scan the bar code using your authorised Zapper Application
5. Click pay now on your mobile device
6. Successful payment notification will be sent to you and your order will be placed
7. Planet54 reserves he right to hold any payments done with zapper until a confirmation of payment has been authorised by Zapper
I-Pay Instant EFT Payment Method
I-Pay is an external Instant EFT payment portal option available to all customers. Where a customer elects to make use of I-Pay as a method of payment, he/she understands and accepts that the onus on full payment remains at all times with the customer. Any payment shortfalls or additional charges shall be for that customer’s account.
- Select the Bank - That they have an internet banking profile with
- Login Using their Internet Banking Profile and select an account to pay from - All personal data remains private
- Verification with a One Time Pin (OTP), in-App approval or USSD - Bank dependent
- Payment complete