Return an order
1. Go to your account page on Planet54.com, then click the "Return" button.
2. To begin the process, fill in the spaces with your order number followed by your email address below in the blocks provided. Then click "Return".
3. All the items in your order will show up. Choose the items that you wish to return and check the box next to it. You must select a reason for returning the item. Click "next" to move on.
4. Select the return method. There are 2 methods available. Choose the one that best suits your preference.
5. We will then receive your return request and will process it from there. You will receive a confirmation number and email with further instructions. Please keep both of these for future reference.
6.Our courier service will collect the item from you within 5-7 working days.
7. Once we have received it, we will then validate the return with our warehouse and we shall complete the process with you via the agreed-upon method.
- Items(s) must be returned to our warehouse in good condition within 7-14 days of receipt.
- Items(s) must be returned with all of the tags and intact. Your items(s) should be in their original packaging
- For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear & swimwear, unless the items have visible manufacturing defects.