How to Return an Item at Planet 54:
- Go to your account page on Planet54.com, then click the “Return” button.
- To begin the process, fill in the spaces with your order number followed by your e-mail address below in the blocks provided. Then click Submit Return
- All the items from your order will show up. Choose the item(s) that you wish to return and check the box next to it.
You must now select a reason for returning the item. Click “Next” to move on.
- Select the return method. There are 3 methods available. Choose the one that best suits your preference.
- We will then receive your return request and will process it from there. Please keep both of these for future reference.
You will receive a confirmation number and an e-mail with further instructions.
- Our courier service will collect the item from you within 5-7 working days.
Once we receive it, We will then validate the return with our warehouse and we will complete the process with you via the agreed-upon method.
- Item(s) must be returned to our warehouse in good condition within 7-14 days of receipt.
- Item(s) must be returned with all of the tags and intact. Your item(s) should be in their original packaging.
- For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear, or swimwear, unless the items have visible manufacturing defects.
Please see our complete Terms and Conditions"