Return Process


Return an order

Go to the footer of any page of or the bottom of your menu on mobile and select “return an order” unders the Services heading. Follow the instructions to complete process.



Prepare the items: make sure items are in their original packaging with tags attached.


Delivery van

Our courier service will collect the item from you within 5-7 working days.


Accepted checkmark

Once we have received it, we will then validate the return with our warehouse and we shall complete the process with you via the agreed-upon method.

What can’t be returned?

Underwear, Swimwear or lingerie

Personal body items: earrings, hair pieces, attachments

Exchanges on electrical products that have been used, tested or are otherwise are not defective.

Damage due to ordinary wear and tear.

Goods that have been willfully damaged or damaged by an act of God such as inclement weather.

Goods not from Planet54.

What can be returned?

Items returned within 30 days from delivery.

Items in their original packaging.
All tags are still attached, unused.

The item is in a re-sellable condition.

Defective or Incorrect supply

The consumer is permitted to return items within the first 6 months in the following circumstances:

Where goods have been incorrectly supplied.

Where the goods sold are materially defective.

To see “our full policy” click here.