Return Process

How to Return an Item at Planet 54:

  1. Go to your account page on Planet54.com, then click the “Return” button.

  2. To begin the process, fill in the spaces with your order number followed by your e-mail address below in the blocks provided. Then click Submit Return

  3. All the items from your order will show up. Choose the item(s) that you wish to return and check the box next to it.
    You must now select a reason for returning the item. Click “Next” to move on.

  4. Select the return method. There are 2 methods available. Choose the one that best suits your preference.

  5. We will then receive your return request and will process it from there. Please keep both of these for future reference.
    You will receive a confirmation number and an e-mail with further instructions.

  6. Our courier service will collect the item from you within 5-7 working days.

  7. Once we receive it, We will then validate the return with our warehouse and we will complete the process with you via the agreed-upon method.

Please note:
- Item(s) must be returned to our warehouse in good condition within 7-14 days of receipt.
- Item(s) must be returned with all of the tags and intact. Your item(s) should be in their original packaging.
- For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear, or swimwear, unless the items have visible manufacturing defects.

Please see our complete Terms and Conditions"

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